Support - HK Live

Contact Support

If you’re experiencing issues, want to report a problem, or need help with your account, please contact us using the information below:

Email: support@hkliveapp.com
Phone: +234 903 619 9523
Support Hours: Monday – Sunday, 9:00 AM – 8:00 PM
Address: Lagos, Nigeria

Safety & Reporting

To keep HK Live safe, you can report users or content directly inside the app through the “Report” button on any profile, story, or message. For urgent safety concerns, please email support immediately.

Account & Subscription Assistance

We can help you with the following:

Password reset or login issues
Profile verification questions
Account recovery or deletion
Premium subscription inquiries
General technical problems

To manage or cancel subscriptions, visit your Apple App Store or Google Play subscription settings. HK Live cannot cancel subscriptions for you.

Frequently Asked Questions (FAQ)

Why can’t I log in?

Ensure you have a stable network connection and your login provider (Google or email) is active.

How do I verify my account?

Go to: Profile → Settings → Verify Account.

I found a bug. What should I do?

Please email us with a screenshot, your device type, and steps to reproduce the issue.

How do I cancel my subscription?

Open your Apple or Google subscription settings. Subscriptions must be cancelled through the store where you purchased them.

Send a Support Request

You can contact us directly using the form below. We typically respond within 24–48 hours.